We're hiring

Operations Manager

Swiss Chamber of Commerce in China (Shanghai) · Shanghai · [Full-time]

We are the Swiss Chamber of Commerce in China (Shanghai), supporting a community of around 450 member companies. We are looking for an Operations Manager to be the backbone that keeps our membership running accurately and smoothly — the person who makes sure everything behind the scenes simply works, and who helps us modernise how we do it.

What you'll do

• Own accurate, on-time invoicing for members and event guests, working from the account managers' instructions (our external bookkeeping firm handles reconciliation).
• Keep our CRM as the single source of truth — member data accurate, current and complete.
• Run membership administration: contracts, documentation and data-privacy compliance.
• Manage the administrative onboarding of new members.
• Look after a portfolio of member accounts.
• Own a recurring member networking event (Swiss Drinks) end to end.
• Improve and help digitalise how our operations run.

What you bring

• Experience in operations, office or association management, membership or administration.
• Exceptional organisation, accuracy and follow-through.
• Confidence with invoicing / billing and CRM or database tools.
• Warm, professional interpersonal skills — comfortable with members and hosting events.
• Fluent English and Mandarin.
• Valid authorisation to work in China.

Why join us

A small, collaborative team where your work is visible and valued; a varied role that blends behind-the-scenes operations with member contact and events; and real room to shape and modernise how we work — with Swiss precision.

How to apply

Send your CV and a short note to vittoria.pesenti@swisscham.org. We review applications until August 15.